{"id":34,"date":"2026-08-22T10:32:22","date_gmt":"2026-08-22T02:32:22","guid":{"rendered":"http:\/\/47.79.241.38\/?page_id=34"},"modified":"2026-08-31T16:10:06","modified_gmt":"2026-08-31T08:10:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.goldprospecttools.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ's<\/h1>\t\t\t\t<\/div>\n\t\t
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FAQ<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Q1: Can your gold prospecting equipment be customized?<\/span>\n\n \n
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A:<\/strong> Yes. We can customize and modify our equipment based on your specific requirements and desired processing capacity. Please let us know your requirements before requesting a quotation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q2: What is the warranty period for your equipment?<\/span>\n\n \n
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A:<\/strong> Our main equipment comes with a 12-month warranty<\/strong> from the date of shipment. The warranty covers manufacturing defects but does not cover damage caused by improper operation, normal wear and tear of consumable parts, or misuse.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q3: Do you provide spare parts?<\/span>\n\n \n
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A:<\/strong> Yes. We provide genuine spare parts for all of our equipment. Spare parts can be ordered together with the main equipment or purchased separately.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q4: Do you have products in stock?<\/span>\n\n \n
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A:<\/strong> Small-scale gold prospecting tools are usually available in stock. Larger processing equipment is generally made to order. Please contact us for current stock availability.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n Q5: What payment methods do you accept?<\/span>\n\n \n
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A:<\/strong> We primarily accept T\/T bank transfers<\/strong>. A 30% deposit<\/strong> is required to confirm the order, with the remaining 70% balance due before shipment<\/strong>. Other payment terms may be available for larger projects.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q6: How can I get an accurate quotation?<\/span>\n\n \n
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A:<\/strong> You can contact us via WhatsApp, our contact form, or email at sales@goldprospecttools.com<\/a><\/strong>. We typically respond within 24 business hours<\/strong>.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q7: How long does production take?<\/span>\n\n \n
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A:<\/strong> In-stock products:<\/strong> 3\u20137 business days.
Customized equipment:<\/strong> 15\u201330 business days after receipt of the deposit.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q8: What shipping and trade terms do you offer?<\/span>\n\n \n
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A:<\/strong> We support FOB, CIF, CIP, and DDP<\/strong>. Please visit our Shipping & Delivery<\/strong> page for more information about these international trade terms (Incoterms).<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n Q9: Can you ship to my country?<\/span>\n\n \n
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A:<\/strong> Yes. We ship worldwide. Heavy equipment is mainly shipped by sea, while smaller gold prospecting tools can be shipped by air. DDP service may not be available in certain countries, and we will confirm the available shipping options with you in advance.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q10: What should I do if my order arrives damaged?<\/span>\n\n \n
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A:<\/strong> Please inspect the package immediately upon delivery. If you notice any damage to the outer packaging, please file a claim with the local carrier at the time of delivery. If you discover concealed internal damage, please send us photos and videos within 7 calendar days<\/strong>. For more details, please refer to our Shipping<\/strong> page.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q11: Do you provide installation services?<\/span>\n\n \n
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A:<\/strong> We provide detailed operating manuals and video instructions. If you require an engineer to provide on-site installation overseas, this service can be arranged separately for an additional fee.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q12: How can I get technical support after purchase?<\/span>\n\n \n
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A:<\/strong> You can contact our technical team by email or WhatsApp<\/strong>. We provide long-term online technical support and guidance to all of our customers.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ’s FAQ Back Home Q1: Can your gold prospecting […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":13,"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":634,"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/pages\/34\/revisions\/634"}],"wp:attachment":[{"href":"https:\/\/www.goldprospecttools.com\/index.php\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}