FAQ's
FAQ
A: Yes. We can customize and modify our equipment based on your specific requirements and desired processing capacity. Please let us know your requirements before requesting a quotation.
A: Our main equipment comes with a 12-month warranty from the date of shipment. The warranty covers manufacturing defects but does not cover damage caused by improper operation, normal wear and tear of consumable parts, or misuse.
A: Yes. We provide genuine spare parts for all of our equipment. Spare parts can be ordered together with the main equipment or purchased separately.
A: Small-scale gold prospecting tools are usually available in stock. Larger processing equipment is generally made to order. Please contact us for current stock availability.
A: We primarily accept T/T bank transfers. A 30% deposit is required to confirm the order, with the remaining 70% balance due before shipment. Other payment terms may be available for larger projects.
A: You can contact us via WhatsApp, our contact form, or email at sales@goldprospecttools.com. We typically respond within 24 business hours.
A: In-stock products: 3–7 business days.
Customized equipment: 15–30 business days after receipt of the deposit.
A: We support FOB, CIF, CIP, and DDP. Please visit our Shipping & Delivery page for more information about these international trade terms (Incoterms).
A: Yes. We ship worldwide. Heavy equipment is mainly shipped by sea, while smaller gold prospecting tools can be shipped by air. DDP service may not be available in certain countries, and we will confirm the available shipping options with you in advance.
A: Please inspect the package immediately upon delivery. If you notice any damage to the outer packaging, please file a claim with the local carrier at the time of delivery. If you discover concealed internal damage, please send us photos and videos within 7 calendar days. For more details, please refer to our Shipping page.
A: We provide detailed operating manuals and video instructions. If you require an engineer to provide on-site installation overseas, this service can be arranged separately for an additional fee.
A: You can contact our technical team by email or WhatsApp. We provide long-term online technical support and guidance to all of our customers.